Preparing, Registering, and Logging In

Browser And Device Requirements

To successfully complete an assessment, make sure that you are using a supported hardware device and browser. We always recommend using the latest version of your browser.

Minimum Recommended System Specifications

Windows 10
Intel Pentium 4 processor (SSE2 capable)
4 GB of RAM

macOS 10.14 – Mojave or macOS 10.15 – Catalina
Intel x86 processor
4 GB of RAM

Microphone Requirements

16 kHz sample rate minimum

Supported browsers (must be the latest 2 releases)

Browser Windows Desktop Android macOS (MacBooks) iOS (iPads & iPhones)
Chrome
Yes
Yes
Yes
No
Firefox
Yes
Yes
Yes
No
Edge (Chromium)
Yes
Yes
Yes
No
Safari
--
--
Yes
Yes

Windows Desktop:
• Chrome
• Firefox
• Edge (Chromium)
• Safari

Android:
• Chrome
• Firefox
• Edge (Chromium)
• Safari

macOS (MacBooks)
• Chrome
• Firefox
• Edge (Chromium)
• Safari

iOS (iPads & iPhones)
Chrome
Firefox
Edge (Chromium)
• Safari

I am seeing an unsupported browser message

Please ensure that you are using the most up to date version of one of our supported browsers. Currently we support Google Chrome, Firefox, and Microsoft Edge. If you are not certain what browser you are using, please navigate to https://www.whatismybrowser.com/ to find out.

I am stuck trying to login

Something went wrong while trying to redirect you to the app, try navigating to https://app.truenorthtest.com/ in order to try the redirect again. Try clearing your browser’s cache and cookies. For instructions, see Quick Fixes below. It is possible the system clock on your device is not aligning with the platform clock. To correct this, please see System Clock below. If you are taken back to the same page, please follow the instructions at the bottom of this page for contacting support.

Taking the Test

Quick fixes

Encountering an issue? Refreshing the page will almost always resolve the problem.

Still not working? Clearing the browser’s cache and cookies often helps. The following website has helpful guides on how to clear the cache and cookies from your browser: https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/.

Still being problematic? You may need to update your browser. Here are some helpful resources to do this:

System clock

Do be sure the system clock is aligned with the platform clock, please follow the steps below based on your operating system: 

Windows 8

  1. Right-click on the date and time in the bottom-right corner.
  2. Click “Adjust date/time”
  3. Click the tab which reads “Internet Time”
    1. If it says that your time is set to automatically synchronize, then you are good
    2. If it does not say you are set to automatically synchronize, continue below 
  4. Click “Change Settings”
  5. Check the box to synchronize with an internet server
  6. Select a server (e.g. time.windows.com)
  7. Click “Update Now”
  8. Click “Ok” to confirm changes
  9. Restart your computer

Windows 10

  1. Right-click on the date and time in the bottom-right corner
  2. Click “Adjust date/time”
  3. Make sure “Set time automatically” is turned on
  4. Restart your computer

Macintosh iOS

  1. Go to System Preferences
  2. Click “Date & Time”
  3. Click on the lock icon to unlock the settings
  4. Check the box next to “Set date and time automatically”
  5. Click on the lock icon to lock the settings
  6. Restart your computer

Microphone check issues

Ensure that your microphone is plugged in and configured correctly, this site will help you check if your browser is able to detect your audio: https://www.onlinemictest.com/.

If the website above does not work, it is possible that the microphone is not being recognized by the computer.

Start by figuring out which operating system you are using by visiting https://www.whatismybrowser.com.

If you are using Windows 7, there may be extra steps you need to take to configure your microphone. This link has step by step instructions: https://www.onlinemictest.com/microphone-settings/windows-7/.

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The app might have gotten stuck! Our bad, try refreshing the page in order to start the test where you left off.

Audio Problems

When you receive an audio error, it means that for some reason we had trouble processing the audio that you recorded. There are three possible reasons why you are having problems with audio:

  • Your audio is too soft
  • Your audio is too short
  • Your sampling rate is too low 

Audio too soft

Possible causes:

  • Your microphone is picking up a lot of background noise
  • Your microphone isn’t working properly
  • You are speaking too softly
  • Your recording level is too low and should be raised

The microphone may be picking up a lot of background noise if:

  • People are talking in the background
  • Air conditioning is loud
  • Music in the background
  • Computer fan is loud
  • Microphone is rubbing against anything (including face)

The best solution is to find out what is causing the sound, and either adjust your microphone or computer settings, or move to a quiet location. We also recommend keeping your microphone at least three fingers away from your mouth.

Audio too short

In order to give a score, your recording must be longer than one second. If it is less than one second, you will trigger an audio error. Normally this error happens when you click through the questions without answering. The best solution to this is to answer every question. Even if you can’t repeat the whole phrase back, try to do as much as you can. You will receive a better score. 

 

This error can also occur if you have internet connectivity problems. To check your internet speed, visit this website: https://www.speedtest.net/.

Audio sample rate

The sample rate is the rate that your device is sending audio samples continuously. Audio errors can occur when the sample rate is below 44000Hz.

Windows

  • Open your Sound Property Window, and click on Recording Tab (if you go to the right side of your windows bar and right-click on the microphone, you have direct access to the Recording Tab).



  • Double click on your microphone to get the Microphone Properties window.
  • Go to the Advanced Tab.
  • Select 44000Hz or 48000Hz.
  • Click Ok to finish. 

Macintosh iOS

  • Click the Launchpad rocket ship icon in the dock of your MacBook Pro, and then click “Utilities” and “Audio Midi Setup.”


  • Click the name of the input device in the left pane of the Audio Midi Setup window, such as “Built-In Microphone.”

  • Click the “Format” drop-down menu, and then click the sample rate you want to use, such as “44000Hz” or “96000 Hz.” The higher the sample rate, the better the sound quality will be.

  • If these solutions didn’t work, please use another device.

Microphone help

How to make sure the microphone is recording

Follow the steps based on your operating system to confirm your audio system preferences.

Windows

  • Right-click the sound icon in the taskbar
  • Select Open sound settings
  • Look under “Input” and find “Test your microphone”
 
  • If the bar moves up and down as you speak, it is working

Macintosh iOS

  • Go to System Preferences
  • Click “Sound”
  • Click “Input”
 
  • In the list that says “Select a device for sound input,” and select your microphone device. You can usually find it by locating the brand of your microphone.
  • Under “Settings for the selected device,” you should see “input volume” and “input level.”
  • Speak into your microphone. If the “input level” increases past half-way, then your computer is using your microphone.

How to make sure the browser can use the microphone

Ensure that your microphone is plugged in and configured correctly, this site will help you check if your browser is able to detect your audio: https://www.onlinemictest.com/.

If the website above does not work, it is possible that the microphone is not being recognized by the computer.

How to select the microphone as a default device

Follow the troubleshooting steps below based on your operating system.

Windows

  • Right-click the sound icon in the taskbar.

  • Select Open sound settings.

  • Choose Sound control panel on the right.

  • Select the Recording tab.
  • Choose the microphone.
  • Hit Set as default.

  • Select ‘Apply’
  • Close Sound control panel and sound settings

Macintosh iOS

  • Go to System Preferences
  • Click “Sound”

  • Click “Output”
  • In the list that says “Select a device for sound output,” and select your headphone device. You can usually find it by locating the brand of your headphones
  • Click “Input”
  • In the list that says “Select a device for sound input,” and select your microphone device. You can usually find it by locating the brand of your microphone. Make sure to deactivate the microphone you are not using- if you don’t, it can cause problems (especially if it is an embedded webcam).
  • Your headphones (output) and microphone (input) are usually the same device, but not always. Make sure to check that they are the same.  
  • The “internal microphone” listed is not sensitive enough to record good audio. 

How to raise the recording level

Follow the troubleshooting steps below based on your operating system.

Windows

  • Click open “Sound settings”

  • Click “Device Properties”

  • Adjust as needed

Macintosh iOS

  • Go to “System Preferences”
  • Select “Sound”

  • Click “Input”
  • Adjust as needed

Contacting Support

Emailing support

If after trying the above steps you are still running into problems, please follow these instructions on contacting our support department by sending an email to support@emmersionlearning.com. If you need immediate help, please call us at 801-471-0883.

Taking a screenshot

If possible, take a screenshot of what you are seeing:

a. Press the F12 key in order to open the developer console. You may need to click on “console” so that the right information is being displayed. This information is very useful to us in troubleshooting your issue.

b. For a PC computer, use the Snipping Tool. For a Mac computer, press Command + Shift + 4.
c. Save the image, and include it in the email.

Adding details

Please include a brief description of what you were doing before you ran into the problem. If possible, please include the username for your account. If you are unable to create an account, please include the name of the organization you are attempting to register under. Please include what web browser you are using.